Zattoo has launched generation 3.0 of live monitoring service Bridge for network operators using its B2B white-label IPTV platform.
Enhancements have been made to the customer support, the collection of live data for the analysis of TV usage as well as the quality of service cockpit. Zattoo will present the new features live at IBC 2019 at its booth G06 in hall 14.
The latest Bridge version helps network operators to respond to customer requests even better and faster, according to Zattoo. A new dashboard enables easier access to all relevant support cases and at the same time provides the main information at a glance.
B2B customers’ support staff can create a support ticket for Zattoo directly from the Bridge. All relevant data such as used device, time and channel is transferred from Bridge to the ticket in compliance with data protection standards.
“A TV platform has to be more than just a user-friendly front end combined with a future-proof streaming architecture,” said Gernot Jaeger, Chief Officer B2B at Zattoo. “Our B2B customers expect transparency and want to know which content reaches their end customers and at which quality level. For example, it is easy to monitor whether there are distribution problems in our B2B customers’ networks or which content is particularly popular and in high demand. For this reason, we are investing in the further development of the Bridge for our B2B customers.”
Bridge is used by most Zattoo B2B customers and supports decision-makers, product managers and account managers in the daily management and development of their TV service.
