Red Bee Media has given an update on how its working to restore subtitles to Channel 4 and Channel 5 following the 25 September incident at the Broadcast Centre in London.
In a series of messages released through social media the company said it had managed to increase the number of programmes where accessibility services are available and it expected to make further improvements shortly.
“We recognise the vital importance of delivering accessible programmes, and our teams are fully committed to getting all services completely back up and running as soon as possible,” said Red Bee Media.
Channel 4 and Channel 5 have been hardest hit following the triggering of a fire suppression system at Red Bee’s West London facility. When Channel 4 transferred to its back-up services, the system that was meant to provide access services, also failed.
Catch-up service All 4 has also experienced problems with viewers unable to access their favourite shows on some platforms.
In its own message to viewers public broadcaster Channel 4 said the restoration of services was a “complex process and will take some time”. Its promised that once services are restored, all programmes will be available to watch with subtitles, audio description and sign language support.
Last Friday, Channel 4 satirical show The Last Leg parodied the problems with its presenter holding up home made captions.
