The Polish Office of Competition and Consumer Protection (UOKiK) has appealed to telcos to provide reliable information on the real price of services they offer.
In a statement, it says that TV, internet and radio ads, as well as company sites, most often display very attractive prices for such services.
However, in the small print it turns out that they can only be obtained by agreeing to receive marketing or choosing an e-invoice.
In some instances, e-invoice discounts are dependent on timely payments.
The UOKiK has written to 10 companies – ITI Neovision, Multimedia Polska, Netia, Orange, P4, Polkomtel, T-Mobile, UPC and Vectra – and given the until December 31, 2019 to comply with its recommendations.
These include that they should change the way prices are presented in advertising materials, on websites or sales conversations.
When concluding contracts, companies should also inform consumers that failure to provide certain consents or their withdrawal will result in higher fees.
