The Polish Court of Competition and Consumer Protection (SOKK) has upheld a fine imposed on Multimedia Polska, the country’s third largest cable operator.
In a summary of court judgements related to Office of Competition and Consumer Protection (UOKiK) decisions in the field of consumer protection, the UOKiK says that the judgement concerns an appeal by Multimedia against decision in December 2015.
As part of its cable TV service, Multimedia guaranteed the number of channels in selected packages. However, it did not specify the content of those packages.
This resulted in numerous complaints from customers, who also saw the most attractive channels either not included in the packages or replaced by other channels soon afterwards.
As a result, the UOKiK fined Multimedia PLN4.8 million (€1.11 million) and obliged the operator to allow customers to terminate unfavourable agreements.
According to UOKiK, Multimedia’s appeal was eventually dismissed in October 2018.
