The company said it experienced both flat ARPU and customer base. Gross profit decreased by 2.1% driven by increased content costs caused by the inclusion of more value-added services (e.g. TV on-the-go).
It follows the January 1 price increases that resulted in customers spinning down to smaller packages. At the same time OTT ate into the customer base that grew by just 4,000 subscribers despite two large customer wins of 30,000 in total.
“We have continued to see a difficult Danish market during the quarter, but our gross profit in Denmark is improving. Earnings in our Danish mobile business have grown organically for the last two-quarters, for the first time in five years, and we are again delivering a very strong result in Norway.” said group CEO Pernille Erenbjerg.
Norwar was more successful where subsidiary, Get, introduced mobile telephony targeting existing Get customers with special advantages for customers who have both TV and broadband. Under the new mobile packages, Get customers can take their products with them on the move, and can get one combined invoice and service from a single customer Care centre.