Airties has launched Airties Lite, a new AI-driven platform designed to help ISPs manage broadband performance on customer-purchased Wi-Fi gateways and routers.
The platform uses the TR-369 User Services Platform standard, allowing operators to monitor, diagnose and manage compatible retail devices without needing embedded software or custom firmware on the customer’s hardware.
Airties said the product is aimed at markets such as Germany, Austria, Switzerland and Japan, where many consumers buy their own routers before signing up with an ISP.
Airties Lite shares the same cloud platform, user interface and care workflow tools as the full Airties Home suite, allowing operators to manage ISP-provided and retail-purchased gateways from a single system.
Capabilities include real-time connectivity experience scoring, AI-driven root-cause diagnostics, recommendations for support teams and proactive campaign tools to identify homes with poor Wi-Fi performance.
“For ISPs in markets where retail gateways are more the norm, the inability to observe and manage the home broadband experience is a costly problem in terms of performance quality and customer satisfaction,” said Metin Taskin, CEO and co-founder of Airties. “These homes also clearly represent a larger churn risk, which remains the paramount financial issue ISPs face today. Airties Lite puts our AI-driven diagnostics and intelligence within reach of any operator with retail gateways that support TR-369 to reduce churn and create new revenue opportunities. Since it shares the same back-end cloud platform as our Airties Home suite, ISPs can now receive a consistent, unified view across their subscriber base, regardless of how their gateways came into their networks.”
“Retail purchased gateways present a persistent blind spot for broadband operators,” said Martin Scott, Research Director at Analysys Mason. “Unlike ISP provisioned CPE, these devices often fall outside the operational frameworks operators use to monitor, diagnose, and resolve in home connectivity issues at scale. By building on established device management approaches, standards such as TR-369 (USP) and the TR-181 data model offer a more scalable and structured path to extending visibility and control across increasingly heterogeneous home networks.”
Airties will showcase Airties Lite at ANGA COM in Cologne from May 19-21.
