Plume has acquired Dublin-based Sweepr, adding an AI-native customer-care orchestration layer to its cloud platform for broadband and telecom operators. Financial terms were not disclosed.
Plume said the combined offer will use real-time, device-level network intelligence to trigger guided and automated support actions across channels including operator apps and websites, IVR, chat, social and live agents, with the aim of increasing digital containment, reducing call volumes and truck rolls, and lowering cost-to-serve.
Sweepr, founded in 2018, positions its platform around “journey orchestration” for onboarding, technical support and billing. Plume said Sweepr processed more than 1 million customer interactions in 2025.
Dan Herscovici, President and CEO of Plume, said the deal connects AI “to the moments that matter” when subscribers need help, turning network intelligence into action “at scale” by combining Sweepr’s orchestration with Plume’s dataset. Plume says its cloud platform connects nearly half a billion devices globally, serving more than 400 ISPs.
Sweepr will continue to be offered as a standalone platform, while also becoming commercially available to Plume’s global customer base.
As part of the integration, Sweepr co-founder Alan Coleman joins Plume as Chief Product Officer, while co-founder Jim Hannon becomes Chief Architect, focusing on technology execution across the combined roadmap.
