Ofcom has unveiled a revision of its General Procedures for investigating breaches of broadcast licences.
The approach was last updated in April 2017, subsequently there have been developments in the type of broadcasters regulated, changes in approach to regulation, and an increase in caseload.
Following a consultation Ofcom plans to publish a detailed administrative priorities framework; clarify its position on sharing information about complaints with broadcasters; and set a 20-working-day time limit for making complaints.
However, the regulator will not go ahead with a proposal to not respond to complainants with the outcome of its assessments. It means complainants will continue to be directly informed of its decisions.
