New research into the consumer mobile experience have found EE to be the most reliable network.
The new rankings also show EE to have regained the award for the UK’s best 5G experience following improvements to its network over the last six months.
Analysts from RootMetrics have created a picture of all four of the UK’s mobile network operators – EE, Three, O2 and Vodafone. Over a six-month period more than 625,000 tests were conducted across the UK, including in the 16 largest UK cities in the country.
The tests examined the mobile network experience in real-life situations in a variety of locations and scenarios using a Samsung Galaxy S23 smartphone. EE was found to deliver: 47% less call setup failures than any other network and 33% more high-speed data downloads (above 25Mbps) than any other network. EE was also the most reliable network for mobile internet connections.
Marc Allera, Chief Executive Officer at EE, said: “The average internet user in the UK spends more than six hours every day online, using multiple connected devices. This makes having reliable connectivity at home and on the move more important than ever. This research gives every person in the UK a trusted source of insight into the performance of all mobile operators, including in the busiest cities where we all compete every day to provide the most reliable experience.
It is the 11th year that EE has been named as the UK’s most reliable network.
