NOW Broadband has received the dubious honour of being the UK’s most complained about broadband provider.
Publishing figures of complaints against telecoms and pay-TV companies received between January and March, 2024 regulator Ofcom said complaints were mainly driven by how their complaints were being handled.
NOW Broadband, EE and Virgin Media were the most complained-about landline providers. NOW’s and Virgin’s complaints were mainly driven by how complaints were being handled, while EE’s complaints were mainly about faults, service and getting services connected.
Virgin Media was the most complained-about pay-TV provider, with customers’ complaints mainly driven by how their complaints were being handled. Sky and EE were the pay-TV providers who received the fewest complaints.
