Virgin Media’s smart support is to be extended to new customers during the first few weeks of their service.
The broadband provider says smart support has so far benefited over 50,000. It works by monitoring the customer’s broadband performance and aims to optimise their connection through proactive troubleshooting. Should smart support detect any potential connection issues to the Wi-Fi Hub, Virgin Media will reach out to the customer offering them guidance and simple fixes.
Through background assessments of a customer’s connection and automatic identification of issues such as speed drops and disconnections, smart support help to builds a picture of a customer’s broadband performance. This will help Virgin Media get ahead of any potential issues before they impact a customers’ service, ensuring a seamless and smooth connection.
Virgin Media O2’s Director of Connectivity, Gareth Lister has provided a list of top tips designed to improve connectivity. These include keeping Wi-Fi Hub out in the open, which allows for the Hub to send signal around your home with less likelihood of interference.
It’s also advised to ensure cables are screwed in securely and aren’t twisted and to conduct a broadband speed test around the home using Virgin Media’s Connect App.
Virgin offers up to three Wi-Fi Pods to help improve the Wi-Fi signal where customers receive speeds of less than 30 Mbps.
