Accedo has partnered with New Relic to launch Accedo Insights. Available as a managed service, Accedo Insights is a powerful solution that provides video services with performance and operational insights through real-time monitoring and advanced analytics.
The Accedo solution helps over-the-top (OTT) video service providers monitor their tech stack and measures performance by examining key components of the provider’s infrastructure, end-user applications operations, and video performance. By utilising the New Relic all-in-one observability platform, the solution provides insights into key metrics such as host process monitoring, host resource monitoring, transaction and load times, and connection buffering ratio, so the technical and operational teams can quickly identify and troubleshoot any issues that might affect the service.
Michael Lantz, CEO, Accedo, commented: “Over the years, Accedo has offered customers support and data-led guidance on how to optimize and grow their video services. We are now bringing this accumulated expertise to the market, enabling customers to maintain high availability and performance, achieve operational efficiency, and deliver an exceptional user experience, regardless of which tech stack they have built for their video service.”
Chris McCarthy, Industry Solutions Lead, GM M&E, New Relic, added: “By combining the end-to-end video experience expertise of Accedo with the power of full-stack observability from New Relic, we’re able to offer video service providers streamlined access to the data and insights needed to help these providers and their teams optimize and improve their offering, so they can deliver the best video experiences for their viewers.”
The solution is now available regardless of the technology stack and has no dependence on any other Accedo solutions.