Some of Virgin Media’s broadband customers are to receive an increase in their upload speeds at no extra cost.
Starting next week, customers on the M500 or Gig1 broadband packages will be able to enjoy updated upload speeds of 52Mpbs and 104Mbps. The speed is six times faster than the UK’s average upload speed.
The average download speed on the M500 level is 516Mbps on Gig1 the speed is 1,130Mbps.
Gareth Turpin, Chief Commercial Officer at Virgin Media O2, said: “As demand for fast and reliable connectivity continues to soar, we’re boosting upload speeds for millions of our broadband customers at no extra cost. In the last year, we’ve seen record upstream demand on our fixed network as a result of more people regularly working from home, using video calling apps and new advances in gaming, so now more than ever we’re laser focused on offering our customers a service that supports them now and in the future.”
To benefit from the improved upload speeds, including a faster experience when video calling, gaming and sending large files, existing customers who are eligible for the increase simply need to reboot their Hub by switching it off, waiting 5-10 seconds and switching it on again, or restarting it via the Virgin Media Connect app. Once completed, customers can also check their new upload speeds by running a speed test on the Connect app.
New customers who take M500 or Gig 1 broadband will also be able to enjoy the faster upload speeds, with the increase being applied to these packages as standard.
Last November, Virgin Media O2 boosted speeds for M100 and M200 customers.
