Virgin Media continues to generate the greatest number of complaints about its pay-TV service.
In its quarterly summary of complaints received about the UK’s major home phone, mobile, broadband and pay-TV providers, Ofcom said it was Virgin’s handling of the initial customer complaints that drew consumers to the regulator.
Shell Energy continued to attract the most broadband and landline complaints, with a small decrease from last quarter. Broadband complaints were mainly driven by faults and service issues, while landline customers were mainly unhappy with how complaints were handled.
Sky attracted the fewest pay-TV and broadband complaints, while EE joined Sky as the least complained-about landline providers.
In a statement Fergal Farragher, Ofcom’s Consumer Protection Director said overall complaint levels have been consistently low in recent months, but some providers need to raise their game to match the customer service standards offered by their rivals.
