All mobile traffic on Virgin Media is now being run on the O2 network.
Virgin Media O2 has announced it will begin moving Virgin Mobile customers to O2 plans from March.
The Liberty Global cablenet merged its operations with Telefonica’s O2 in June 2021. Last year it ended its association with Vodafone that had been providing services on Virgin Mobile under an MVNO agreement.
The first group of Virgin Media customers will be notified of the change next month. Customers will receive unlimited texts and voice calls, and either double the data or unlimited data for the same amount each month. No customers will see the cost of their plan rise as a result of the move.
The move will occur seamlessly and over the air for the vast majority of customers with no need to replace SIMs, port phone numbers or change billing dates or information.
“This is a major milestone moment for Virgin Media O2 as our Virgin Mobile customers start moving over to O2 plans, receiving added value and benefits on top,” explained Gareth Turpin, Chief Commercial Officer, Virgin Media O2. “Our teams will guide customers through every step of the migration, and we’re laser-focused on making sure this all occurs in the most hassle-free way possible. With all of our mobile brands now powered by the award-winning O2 network, we are making fantastic progress in our integration plans while continuing to deliver a range of knockout mobile services that cater for all needs.”
Virgin Mobile will continue to offer flexible handset contracts and 30-day rolling SIM only plans this year, with a variety of options under consideration regarding the use of the Virgin Mobile brand.
O2 provides 4G services to 99% of the UK and 5G services to more than 800 towns and cities with a plan to cover 50% of the UK population with 5G this year.
