DAZN Italy has promised the country’s authorities that it will issue partial refunds to subscribers after the latest series of interruptions to its service.
The streamer has gained a reputation among Serie A fans for its frequent breaks in service. Bosses of the London-based operation, which has exclusive rights to the majority of Italy’s top-flight football, pledged to refund a quarter of the cost of a monthly subscription.
They had been summoned to a meeting by Italian government ministers and Serie A executives following the latest blackout during last Wednesday’s Serie A match between Inter Milan and Napoli.
“It was confirmed that the company is willing to invest in improving the service, to place a technical operational structure in Italy and to directly reimburse all users who have experienced service disruption,” Industry Minister Adolfo Urso said on Twitter.
Alla riunione con #DAZN è stata confermata la disponibilità dell’azienda a investire per migliorare il servizio, a collocare una struttura tecnico operativa in Italia e a rimborsare direttamente tutti gli utenti che hanno avuto un disservizio. pic.twitter.com/xAcugAbL2q
— Adolfo Urso (@adolfo_urso) January 10, 2023
DAZN’s Italian service has been plagued with technical issues since it acquired Serie A rights in 2021.
DAZN, backed by billionaire Sir Len Blavatnik, is paying €840 million per season for the next three years to broadcast Serie A in Italy, as the lead broadcaster for the competition.
It has tightened up on the number of devices under a €29.99 standard monthly subscription, restricting to two devices assigned to the same IP address.
The top tier €39.99 subscription allows two out of a total of six devices to be connected to a single event at any one time.
