The number of complaints received over the UK’s major home phone, broadband, mobile and pay-TV firms is at an historical low.
The regulator Ofcom said that between July and September last year, three of the four sectors, broadband, landline and pay TV – all saw reductions. Pay-monthly-mobile maintained its historically low level experienced in the previous quarter.
TalkTalk and Shell Energy generated the most broadband complaints, primarily due to faults and service issues.
TalkTalk was also the most complained-about landline provider, while EE and Sky attracted the fewest broadband and landline complaints.
Virgin Media received the most complaints of the pay-TV providers. Sky was the least complained-about pay-TV provider.
The main reason for consumers complaining to Ofcom was the way a provider had handled their initial complaint.
