Agcom has given details of the measures its imposing on streamer DAZN amid concerns over the quality of its Serie A football coverage.
The Italian regulator says its stepping in to protect the rights of subscriber to protect their rights to watch live matches without interruption. Its criteria includes difficulties in accessing the platform, video resolution, and unwarranted disconnections.
DAZN is being told to measure the parameters and make the information available to subscribers so they can then claim compensation through Agcom’s Conciliaweb arm. 25% of the monthly subscription fee can be claimed for each breach up to a maximum 100% for four breaches.
Agcom is also commencing the procedure to sanction DAZN after it failed to adequately respond to an order by the regulator to improve the reception of its service and its customer service.
There are also concerns over the reliability of audience data released by DAZN and whether it meets the current deadlines for audience measurement systems.
The regulator has invited DAZN to respond.