Channel 4 has issued an official apology over the transmission failure that continues to cause problems across its suite of channels and on demand service All 4.
The problems began after the fire suppression system was triggered at Red Bee Media, the company responsible for the playout for many of the UK’s public broadcasters, and their digital channels.
“Even though all our channels are now broadcasting again, the problems caused by the incident means we are still experiencing issues with programmes and adverts as well as with audio and video quality,” Channel 4 said in a statement.
“Since the incident we have also continued to have problems with our All 4 service and are not able to offer any programmes with audio description, subtitles or sign language.”
Ofcom has also confirmed that it is investigating complaints over the failure of the BBC, Channel 4, Channel 5 and the BBC to provide subtitles.
The BBC has said it is working to provide live subtitles when a prepared file is unavailable.
In its most recent statement, issued Friday, Red Bee against apologised for the failings. “We are very aware that there continue to be problems with providing subtitles on some of our customers’ programmes, and we understand the challenges this creates for Deaf and hard of hearing viewers, as well as for other people who are reliant on the service.”