Tivo is to work with fraud detection and voice authentication Pindrop to improve the content discovery experience through the spoken word.
Users will be able to create a personalised experience, powered by AI. Over time the system will distinguish between household members, so when a view asks “What should I watch?” the TiVo service is able to tailor personalised content for the individual.
“Contextual awareness is key when engaging users through a Natural User Interface. Beyond just understanding what was said, we want to understand the context of the situation to drive intelligent system behavior in the moment,” said Jon Heim, Senior Director of Product & Conversation Services at TiVo. “The ability to distinguish between different members of a household based on their voice is an example of this contextual awareness, enabling us to provide an unprecedented level of personalization through an experience tailored to that specific person.”
Pindrop’s solution is able to distinguish between different speakers, the technology doesn’t know nor need to know the identity of who is speaking. In order to make the choice Pindrop’s technology analyses more than 250 specific biological and behavioral voice characteristics, like the frequency and harmonics of speech as well as the patterns of intonation, rhythm, style, and even tone and emotions.
There are also privacy benefits because no user login – or profile switching – is required.
“We believe that with our state-of-the-art voice authentication technology combined with TiVo’s expertise in the OTT video space, we’ll be able to unlock new experiences for consumers across the globe… and we’re just getting started,” said Vijay Balasubramaniyan, Pindrop CEO.
The companies will announce the first TiVo enabled product with Pindrop’s technology in the coming months.