Virgin Media Ireland has apologised after the communications regulator ordered it to refund €3 million to 100,000 customers.
It follows an investigation that found the company had continued to charge customers, even after they had cancelled their accounts.
In a statement ComReg said Virgin had failed to “proactively refund customers”. Instead the money was credited to their now inactive accounts. It said Virgin had now agreed to review all other credits made to customers and would establish a helpline for customers to call in respect of the refund process.
“Virgin Media takes regulatory compliance extremely seriously and it is our position that we are in full compliance with all our regulatory obligations,” said Virgin Media.
“Virgin Media has proactively co-operated with ComReg throughout this entire process and we note the investigation has now concluded.”
