Smart home services provider Plume has now reached more than 20 million active households, the company has announced.During 2020 Plume has been averaging approximately 1 million new home activations each month. The rate has accelerating as the work from home movement is coupled with increased appetite for hyperconnectivity and personalisation
“As the creator of the CEM category, we have made it our mission to define modern Smart Home Services and become the world’s standard. We are committed to serving every communications service provider around the globe, small and large, and to delivering delightful consumer experiences via engaging front-end services and cloud-data-driven, back-end insights,” said Fahri Diner, Co-founder & CEO at Plume. “
More than 150 operators are using Plume’s cloud-based Consumer Experience Management Platform. Over 100 new customers have been added in 2020 alone, across North America, Europe, and Japan.
“Liberty Global’s gigabit network capabilities benefit from Plume’s Consumer Experience Management Platform by creating a more insightful and intelligent smart home. Bringing together OpenSync and our next-generation broadband, we have a time to market advantage, sophisticated network diagnostics tools, and insights to ensure our customers have the best experience possible,” said Enrique Rodriguez, Executive Vice President & Chief Technology Officer,?Liberty Global.
Liberty Global will also deploy Plume’s SuperPod technology to European consumers in the first quarter of 2021.