Virgin Media has announced plans to create more than 500 new customer contact centre jobs in the UK.
The cablenet said the new roles would help it deal with the “very high customer call volumes” it has been receiving during the Coronavirus pandemic.
The roles will be based in Birmingham, Sheffield, Manchester and Teeside. They’re described as “flexible employment opportunities for people who need to find work in the short to medium term”.
“We’re working day and night to keep the country connected and make sure services are running smoothly. In these difficult times, we’re really proud to soon be welcoming hundreds of new staff to our contact centres who will help us continue to serve our customers,” said Abby Thomas, executive director – Customer, Virgin Media.
Virus quarantine measures have meant some Virgin Media call centres have had to close so the operator is prioritising calls from vulnerable customers and asking customers to only call in if they have an urgent query that can’t wait.
Virgin Media is taking steps to fast-track the application and assessment process by using video interviews. This will dramatically reduce the application processing time and allow staff to start within weeks.