The Polish Office of Competition and Consumer Protection (UOKiK) has fined Polkomtel over PLN50 million (€11.8 million) for charging customers who had purchased a broadband package additional fees for video streaming.
In a statement, UOKiK says it initiated proceedings at the end of 2018 following a complaint by a customer.
It adds that it investigated the Safe Internet, Unlimited Internet and Non-Stop packages and found that customers could not use them fully as since 2013 Polkomtel had charged additional fees for video streaming, namely listening to online radio, watching online movies or video content.
This ran counter to the open internet, which allows consumers to use all their resources on equal and non-discriminatory terms.
As a result, Polkomtel was ordered to cease the practice, which was applied from 2013-17 and then discontinued.
UOKiK notes that its decision to fine Polkomtel is not final and may be appealed in court.