The operator is promising customers a strong uninterrupted WiFi signal in every room of their home. If they are unable to get such a signal, Sky says it will do everything they can to optimise it, with the customer getting their money back if its still unable to reach its promised speeds.
Engineers can effectively ‘heat map’ WiFi around the home and look for unique problems, such as spotting a device which is using up a lot of bandwidth in the home.
Sky will also proactively check the signal on a daily basis.
“WiFi Guarantee reflects Sky’s commitment to innovation and technology that matches our customers’ evolving connectivity needs” said Aman Bhatti, Head of Propositions, Sky”. The need for fast and reliable broadband that reaches every room is more important than ever before – but as you can’t physically see your WiFi signal, it can be difficult for most people to understand what makes it stronger or weaker.
Customers who upgrade to the Sky Broadband Boost service will receive a brand-new Sky Broadband Hub. They’ll also be able to check their own speeds through the My Sky app.
Sky Broadband Boost with WiFi Guarantee costs an additional £5 per month.