In a statement, NMHH says that following an investigation in 2017 it concluded that the operator infringed the rights of all fixed-term contractual subscribers by requiring them to pay unlawful sums upon termination of their contracts. In some instances it invoiced subscribers who had previously terminated their contracts and required them to pay much higher penalties. It also failed to calculate discount rates when subscribers had taken more than one service.
NMHH adds that UPC’s actions endangered many hundreds of thousands of subscribers with its irregular actions, with hundreds being directly affected. The infringement also significantly impacted on the communications services market.
Although UPC appealed against NMHH’s decision, this was dismissed by the Curia.
When imposing the fine, NMHH also required UPC to amend the unlawful parts of its terms and conditions and reimburse subscribers.