German multiscreen software solutions provider 3 Screen Solutions (3SS) has been chosen by UK-based infrastructure operator Arqiva for the development of its new customer portal Arqiva InSite.
“We turned to 3SS due to their growing reputation for delivering highly functional interfaces that empower the user, and for their world class software engineering,” said Vibeke Nicholas-Gjesdal, head of customer experience at Arqiva.
“We had a clear idea about the data and capabilities we wanted to deliver to Arqiva customers, and we trusted the expertise of the 3SS team to spearhead exactly how the platform would work, how usability could be optimised, and for the design and interfaces,” she added.
3SS captured Arqiva’s functional goals and implemented Arqiva InSite in close collaboration and workflow alignment with Arqiva.
3SS designed and developed Arqiva InSite as a completely bespoke solution based on 3Prime, the all-in solution from 3SS comprising initial consulting and requirements capture, custom design and development, architecture and engineering.
Arqiva InSite enables customers to see data on platforms and products from across the Arqiva business as well as enabling them to access relevant third-party information, all in one place.
Arqiva InSite gives clients access to their scheduled assets, and they can also learn about any potential issue in advance, enabling them to adjust transmission plans in time for broadcast. The Client Management area enables Arqiva employees to access and manage clients’ services, and offer continuous support
