There’s been a slight increase in the number of complaints received against the UK’s major telecom and pay-TV providers.
In the three months to September 2017, regulator Ofcom said the number of complaints made against landline and pay-TV services had gone up, whilst those against broadband and pay-monthly mobile complaints figures remained the same.
TalkTalk, Plusnet and BT generated the most complaints, while Virgin Media, the BT-owned EE and Sky received fewest. Ofcom makes its calculation on the number of complaints per 100,000 customers.
Jane Rumble, Ofcom’s Director of Consumer Policy, said: “We’re shining a light on how different providers perform, and it’s clear many need to up their game on service quality and complaints handling. People expect high standards from their providers, and companies must put their customers first.”
Typically, it’s broadband and landline services that attract the most complaints.
