Commenting on the development, Hrvoje Jerkovic, HT’s NT/IT systems management & services quality assurance department director, said: “Since we deployed the xVu solution, our Care and Operations teams have realised numerous and significant operational benefits.
“As we launch new services such as our MAXtv enhancements, we will gain tremendous customer experience insights by expanding our use of the xVu software. A key benefit to us — and ultimately to our customers — is xVu’s ability to identify the root cause of issues across the service, network, systems and departments, at a time when our customers are watching more on-demand entertainment on both wired and wireless screens.”
Marc Savoie, president of Mariner xVu, added: “xVu enables operations and customer care teams to analyse, troubleshoot and manage the next generation of video and high-speed broadband experiences.
“With a view to delighting customers — not to mention the realisation of significant OPEX savings — operators like HT are continuing to invest in software technology that gives a time advantage as the volume, quality and flexibility of video entertainment grows.”