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This follows a ruling by the country’s Office of Competition and Consumer Protection (UOKiK), which launched an investigation into the activities of ITI Neovision, the platform’s operator, in December 2015 following complaints from some subscribers.
The UOKiK concluded that there had been irregularities in the termination or extension of contracts, mainly over the phone.
ITI Neovision’s actions were particularly disadvantagoeus for consumers who could not withdraw from contracts despite having the right to do so.
The company has now made a commitment to change its disputed practices and compensate consumers, providing the latter with specific benefits within the next six months.
