• Subscribe to our Daily News Emails
  • Advertise
    • Media Info
    • Terms & Conditions for Advertisers
    • Mechanical Data

Broadband TV News

Independent. Since 2003

  • Home
  • News Line
    • Central & East Europe
    • People
  • TV
    • On Demand/VOD
    • IPTV
    • Cable
    • Satellite
    • Terrestrial
    • Distribution
  • Business
  • Tech
  • Events
    • Events Diary
    • BTN Events
    • Events Coverage
    • Submit the details of your event
  • Features
  • Resources
    • White Papers

Norwegian pay-TV providers failing customers

November 1, 2016 11.22 Europe/London By Julian Clover

Norway TVA new study of television distributors in Norway suggests the operators are failing to meet their customers expectations.

When asked how they could do better research organisation EPSI found the common denominator to be the range of channels and movies on offer to be lacking. This in turn leads to customers feeling that they’re simply not getting value for money.

Among the providers measured, Altibox is perceived as the most reliable provider, both in terms of the quality of its product and ability to embrace new technologies. Customers say it’s easy to reach the operator when they need to.

Canal Digital Satellite fell back from last year, but is still above the industry average. Sister company Canal Digital Kabel came bottom of the survey.

The percentage of customers who say they have had reason to complain continues to fall. Two years ago gave 35% of customers that they had reason to complain, while the corresponding figure this year is 27%. This suggests a more trouble-free delivery, and the study confirms that the technical user experience has improved over the last few years.

But while technically the company performs, customers are disappointed with the channel line-up they receive.

The percentage of Norwegian customers supplementing their viewing with an on demand service is also on the increase.

The study shows that those who also have a subscription to such Netflix, TV2 Sumo or HBO overall less satisfied with TV service than those who do not subscribe to such flow services.

  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on X (Opens in new window) X
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to share on WhatsApp (Opens in new window) WhatsApp

Related

Filed Under: Newsline, Research Edited: 1 November 2016 11:22

Avatar photo

About Julian Clover

Julian Clover is a Media and Technology journalist based in Cambridge, UK. He works in online and printed media. Julian is also a voice on local radio. You can talk to Julian on X @julianclover, or by email at jclover@broadbandtvnews.com.

Latest News

  • ITV chooses Fincons Group as strategic partner for content supply simplification
  • Sky adds new rewards to loyalty programme
  • Macron announces UK support for Eutelsat
  • DMC acquires Plazamedia from Sport1, merges with RT1.TV
  • Roku launches What to Watch

Most Popular

  • Disney+ and ITVX agree reciprocal content share 
    Disney+ and ITVX agree reciprocal content share 
  • Sky Broadband becomes UK’s fastest service
    Sky Broadband becomes UK’s fastest service
  • Macron announces UK support for Eutelsat
    Macron announces UK support for Eutelsat
  • Sky adds new rewards to loyalty programme
    Sky adds new rewards to loyalty programme
  • Max makes transition to HBO Max
    Max makes transition to HBO Max
  • Roku launches What to Watch
    Roku launches What to Watch
  • DMC acquires Plazamedia from Sport1, merges with RT1.TV
    DMC acquires Plazamedia from Sport1, merges with RT1.TV

White Paper

Eutelsat planning capital increase to become European Starlink

The French state has bolstered its take in Eutelsat as part of a €1.35 billion capital increase. … [Download the White Paper ...]

Broadband TV News

  • Subscribe
  • About us
  • Contacts
  • Logos & Pictures
  • Privacy Policy
  • Terms and Conditions

Advertising

  • Media Info
  • Terms & Conditions
  • Mechanical Data
  • Video Services

News

  • Latest
  • Central & East Europe
  • TV
  • Tech
  • Streaming
  • Cable
  • Satellite
  • Terrestrial
  • IPTV
  • Business
  • People

Events

  • Events Diary
  • BTN Events
  • Submit the details of your event
  • Media Meet & Greet

Editorial

PO Box 499
Cambridge
United Kingdom
CB1 0AH
news@broadbandtvnews.com

Commercial

Arundel View Cottage
Wepham
West Sussex
BN18 9RA
sales@broadbandtvnews.com

Connect with Us

 

Copyright © 2025 Broadband TV News LLP · Log in

 

Loading Comments...
 

    We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.