The French facility is the first teleport in the world to be given the accolade under the WTA’s recently launched Teleport Certification Programme.
José Sanchez, Eutelsat’s Director of Service Operations, said: “The achievement of the Tier-4 WTA certification represents new international recognition of Eutelsat’s customer service standards, complementing our ISO 9001 and ISO 27001 certifications. To be awarded this highest level of certification shows the commitment of our teams to providing the highest quality of service to our customers and the remarkable performance of our facilities at the Paris-Rambouillet teleport in terms of infrastructure, security and operational procedures.”
As part of the process Eutelsat was required to go through a two-day audit process.
“The success of our Certification programme depends on its adoption by teleport and satellite operators,” said WTA executive director Robert Bell. “It is their participation and support that translates a comprehensive quality programme like this one into a global standard, which in turn drives quality improvements that benefit customers around the world. In that context, Eutelsat’s Tier 4 Certification at its Paris-Rambouillet teleport is good news for the entire industry, and we are grateful for the leadership shown by Eutelsat.”
The programme involves a rigorous assessment of teleport facilities, technology and operating procedures, which together form the foundation of quality of service. The programme begins when the teleport operator completes a 170-plus-item questionnaire covering business continuity, transmission chains, satellite and terrestrial connectivity, safety, security including cybersecurity, and the network operations centre. Procedural questions examine satellite and terrestrial capacity management, service continuity, physical and cybersecurity processes, and change management.