Netplus, the Swiss Triple Play provider, has added Agama Technologies’ Agama’s Embedded Monitoring Solution.
This adds to the existing headend monitoring to cover the complete end-to-end hybrid IP/cable TV service distribution.
Netplus, which runs a hybrid TV system, deployed Agama’s TV headend service quality monitoring in 2012, ensuring there was no degradation in quality in any content distributed from its headend. However, until now there had been no quality control, once delivery was passed onto a number of regional operators.
Embedded Monitoring adds fault detection, incident handling, continuous improvements and change management.
“By building out our Agama solution, to reach from the head-end site all the way to the point of actual service consumption, we now have complete transparency of the delivered service quality and usage throughout the end-to-end distribution,” says Romain Lonfat, Head of iTV Group at Netplus. “We started implementing the Embedded Monitoring Solution six months ago and we have already been able to improve the quality of our catch up and nPVR services, for instance, by splitting DOCSIS nodes or fixing household cable installations; and, we have solved several customer experience affecting problems proactively, before customers have called our customer support. “
Agama is showcasing its complete solution at ANGA COM 2015 in Cologne on June 9-11 with a series of live demonstrations.