Belgium’s Telenet has appointed Patrick Vincent, the current chief customer officer (CCO), to manage the transformation programme for the merger of BASE Company with Telenet.
He will assume his new position as chief transformation officer with immediate effect, with his current responsibilities being taken over by Benedikte Paulissen, who will be included in Telenet’s executive committee as acting CCO.
Vincent joined Telenet in 2004 and for the last five years was responsible for the private sales and customer operations as chief customer officer. He was one of the main stakeholders in the seamless integration of UPC Belgium and Belcompany in the Telenet structure and in 2008 he successfully guided the transition of the hundreds of thousands of Interkabel customers (Infrax and Integan) to Telenet.
Commenting on the appointment, John Porter, CEO Telenet, said: “First of all, together with the other members of the Telenet executive committee, I want to thank Patrick for the excellent work he has done over the last years as Chief Customer Officer. Under his inspiration and thanks to his team’s efforts, our company today has the greatest customer focus across the line and a superior customer service. Based on this experience and with the leadership Patrick Vincent has shown at Telenet, he is the perfect man to prepare and realise the merger of BASE Company and Telenet. His expertise will allow us to turn the two companies into a smart and efficient organisation that can help shape the digitisation of our world. I wish him the best of luck in his assignment. And at the same time I want to welcome Benedikte Paulissen as acting CCO in our management team. Together with Patrick, Benedikte helped Telenet grow and within our organisation guarantees a continuation of Telenet’s amazing customer service approach.”
