France’s Association for the Protection of Consumers and Users (CLCV) has sued Netflix on the grounds that it is not complying with French consumer law. In a statement, it says that it has made a submission against the US company to the Paris Court for what it describes as “malicious and illegal clauses”.
The CLCV adds that although it welcomes the entry of an “innovative audiovisual offer – Netflix officially launched in France in September – as the pay-TV industry is still dominated by a small number of players charging high subscription fees, Netflix is failing to respect French consumer law.
For instance, it can, at any time, change the terms of contracts without informing its customers.
Netflix also does not provide information on guaranteed minimum levels of quality and refund arrangements, specifically if video images are not good.
Furthermore, contact clauses are written in English and may be difficult to understand for consumers without a good knowledge of the language.