| All figures (000) | FY11/12 | FY12/13 | FY13/14 | ||||||
|---|---|---|---|---|---|---|---|---|---|
| unless stated | Q4 | Q1 | Q2 | Q3 | Q4 | Q1 | Q2 | Q3 | Q4 |
| Total paid-for subscription products | 28,365 | 28,898 | 29,513 | 30,228 | 31,634 | 32,434 | 33,307 | 34,071 | 34,775 |
| TV | 10,288 | 10,308 | 10,358 | 10,388 | 10,422 | 10,459 | 10,536 | 10,610 | 10,686 |
| Sky+ HD | 4,343 | 4,468 | 4,561 | 4,669 | 4,786 | 4,893 | 5,005 | 5,113 | 5,242 |
| Multiscreen | 2,402 | 2,423 | 2,467 | 2,476 | 2,489 | 2,503 | 2,528 | 2,540 | 2,559 |
| Sky Go Extra | - | - | - | 44 | 166 | 385 | 643 | 927 | 1,177 |
| Broadband | 4,001 | 4,103 | 4,235 | 4,387 | 4,906 | 5,017 | 5,127 | 5,197 | 5,247 |
| Telephony | 3,768 | 3,888 | 4,022 | 4,208 | 4,501 | 4,652 | 4,792 | 4,895 | 4,982 |
| Line rental | 3,563 | 3,708 | 3,870 | 4,056 | 4,364 | 4,525 | 4,676 | 4,789 | 4,882 |
| New connected TV services | 4,479 | 5,004 | 5,777 | 6,673 | 7,339 | 8,194 | 9,402 | 10,284 | 11,166 |
| Connected HD boxes | 995 | 1,255 | 1,715 | 2,284 | 2,709 | 3,351 | 4,352 | 4,952 | 5,662 |
| Sky Go registered households | 3,484 | 3,749 | 4,062 | 4,389 | 4,630 | 4,843 | 5,050 | 5,332 | 5,504 |
| Total products and services | 32,844 | 33,902 | 35,290 | 36,901 | 38,973 | 40,628 | 42,709 | 44,355 | 45,941 |
| Other metrics: | |||||||||
| Retail customers | 10,606 | 10,654 | 10,742 | 10,812 | 11,153 | 11,224 | 11,330 | 11,420 | 11,495 |
| Wholesale customers | 3,672 | 3,714 | 3,751 | 3,801 | 3,677 | 3,617 | 3,624 | 3,602 | 4,041 |
| Total customers | 14,278 | 14,368 | 14,493 | 14,613 | 14,830 | 14,841 | 14,954 | 15,022 | 15,536 |
| ARPU (£) | £541 | £542 | £558 | £567 | £569 | £559 | £570 | £571 | £576 |
| Triple-play % | 32% | 33% | 33% | 34% | 35% | 36% | 36% | 37% | 37% |
| Churn | 9.90% | 10.90% | 10.30% | 10.80% | 10.90% | 11.00% | 10.80% | 10.90% | 10.70% |