UPC DTH has launched a new Facebook e-care app for freeSAT in the Czech Republic and Slovakia and UPC Direct in Hungary.
The app, which joins a number of previously announced tools including Skype and call-me-now, as well as the local websites to contact customer care; optional payment tools including mobile payments; and Facebook tools including dealer interactive locators aims to support customers with improved services and e-care through Facebook.
Commenting on the launch, Tunde Hubina, UPC DTH director of customer care, said: “UPC DTH has been the leader in providing award winning customer care to our customers in Hungary, the Czech Republic and Slovakia.
This dedication of ours has led to the best customer ratings among providers in the region.This focus is the driving force behind innovations such as those announced today so we maintain our lead and best in class customer care.”
Luxembourg-based UPC DTH operates platforms in the Czech Republic, Slovakia, Hungary and Romania.
As of the end of 2012 they had a combined total of over 700,000 subscribers.
