Monitoring specialist Agama has delivered an end to end monitoring system to the Telekom Austria’s IPTV platform A1.
The package includes embedded set-top box monitoring designed for efficient last mile and in home service quality assurance.
“The Agama DTV Monitoring Solution is today the most widely deployed end-to-end system for this purpose, and since the first installation our customers have achieved remarkable results in their structured quality improvement processes,” said Mikael Dahlgren, CEO at Agama Technologies. “In deployments, we have seen drastically lowered numbers of incoming calls to customer support, truck rolls and unnecessary STB swaps almost reduced to zero, and actual measurable increases in customer satisfaction.”
The extension provides for continuous monitoring of QoE, QoS, service usage, and system health on all STBs to enable A1 to quickly identify and troubleshoot last-mile problems and efficiently delineate problems affecting specific customers from regional or system-wide problems. The company says a key part of the extension is Agama’s Performance Management, which adds advanced custom reports for benchmarking, trend analysis and usage statistics.
