The breach is a contravention of the Consumer Information Regulations 2013.
The investigation was launched after ComReg received a series of complaints from Virgin Media customers. They said the lack of a physical contract made it difficult for them to see what they were being charged.
It’s the first use by the regulator of Fixed Payment Notices, created under Section 85 of the Consumer Protection Act 2007. Virgin Media has accepted that it breached the Consumer Information Regulations 2013 and has committed to pay the penalty in full.
The Consumer Information Regulations apply to a range of services and goods and to digital content.